We guarantee that we always sell 100% authentic and fresh tea in vacuum sealed packs to ensure the aroma, freshness and flavour of the tea is retained for your enjoyment.
However, as a result of any error from our side, if you find that you have been delivered the wrong tea or the packaging was not sealed properly, you can contact us for return and refund. Although such a situation is highly unlikely, we hope you understand that humans are prone to errors. We will correct any such situation by issuing you a full refund or replacement.
However, to enable us to keep our promise of freshness and due to the perishable nature of the product, we do not take returns as it compromises the freshness of tea.
To avoid situations where the flavour of any tea that you have ordered does not suit your taste, we advise that you try the sample pack first before ordering.